How could I describe what the last two years had been like? It was the most complicated case of my career and had ended with the worst possible outcome.
-- Narrator - Piper (Case #5243)

Importance: Piper is introducing her thoughts about Janie’s case to the reader. She details that it was significant in two ways. First, it was the most complicated case she had ever handled. Second, it ended with a horrible outcome.

Only know that it’s a lost kid or something, and she’s in really bad shape. Ambulance is bringing her in with a police escort.
-- Narrator - Hannah (Chapter 1)

Importance: Hannah knows that Janie’s case is serious when she hears that the ambulance is being escorted to the hospital by the police. She tries to distance herself from Janie’s case even before she really knows anything about the girl.

It never crossed anyone’s mind that someone else might be in trouble. I wished...
-- Narrator - Piper (Case # 5234)