The whole scene is a bitter cliche, the expectations and ego barely hidden behind the flimsy presentation of friendliness.
-- Millie (chapter 1)

Importance: Millie observes her co-workers with disdain in the opening chapter, as they gossip and talk about their outfits. She finds this type of conversation dull and trivial, and this is part of the reason she dislikes office work. Millie's comments at this early stage in the novel establish her as a cantankerous character who is judgmental of those around her.

She seems to be showing me how to use a paper clip. She holds it in her hands, demonstrating both the right and the wrong way. Holy absurdity, little side on top, big side on bottom, I guess I did it wrong.
-- Millie (chapter 2)

Importance: Millie is astonished by the banality of the moment as Karen demonstrates the proper way to use a paperclip. She cannot believe that someone would be so concerned about...