Sully did this now, finished unfinished sentences, believing that the words people do not speak are louder than the ones they do.
-- Sully (chapter 2)

Importance: Sully has returned to Coldwater after ten months in a military prison. He feels people looking at him and judging him constantly.

The news of life is carried via telephone. A baby’s birth, a couple engaged, a tragic accident on a late-night highway— most milestones of the human journey, good or bad, are foreshadowed by the sound of ringing.”
-- Sully (chapter 2)

Importance: Sully is still grieving when he learns of the phone calls from heaven.

He draped himself in her sad memory, because it was the closest thing to having her around.
-- Sully (chapter 3)

Importance: Sully is unable to move forward with his life because of his despair over his wife's death. Everywhere he goes he sees her and he spends a lot of time simply sitting and remembering their life together.

Besides...
-- Jack (chapter 5)