Summary

While the previous chapter gives a preview of good listening skills, Chapter 3 is devoted to the topic. Most people are very poor listeners because their minds are filled with distractions. However, becoming a good listener who accurately absorbs information presented by others is a skill which helps a public speaker to prepare an effective speech.

The four kinds of listening that are covered in the text are appreciative listening, empathic listening, comprehensive listening, and critical listening. Listening to music is an example of appreciative listening. Listening to a friend's problems is empathic listening. Comprehensive listening is important when someone is giving directions. Decision making requires critical listening.

Comprehensive and critical listening are the two most important types for public speaking. The mind must be engaged while hearing the message.

After summarizing the types of listening skills, the text explores why being an attentive...