Chapter 5: Help Wanted Summary and Analysis

Employers today are looking for workers who are capable of critical thinking, who can deal with non-routine tasks and work in collaboration with teams either in-house or globally. They look for people who can think outside the box, improve their jobs, and even reinvent it. While the functions of many American companies are outsourced to India and other developing countries, the technological platform often remains in this country. This means that the best jobs, the highest paying jobs remain in America but they also require the highest of skills levels.

We have to recognize that when a company moves off-shore or outsources many of its functions, we are not only losing current jobs but also jobs of the future. To draw clients, law firms are adding a new type of attorney—chief innovation officers. The responsibility...