Chapter 9, The Neutron Years Summary and Analysis

Many do not understand Jack's philosophy to downsize on one hand, while spending millions to build fitness and conference centers on the other. He must explain his investments. Jack contends the critics' focus is not on the invisible $12 billion spent on new plants and equipment, but rather on the $75 million spent on furthering his "soft value of excellence." Jack believes that if he preaches the need for excellence in everything, his actions must demonstrate that. For instance, Jack believes the gym is an informal place where all shapes, layers, sizes, and foundations of the organization can congregate and exchange thoughts and ideas.

According to the media, however, Jack becomes "Neutron Jack; the guy who removes the people but leaves the buildings" intact. Jack believes in doing more with less--producing more output with less input. This...