Chapter 6: Recruiting the Team Summary and Analysis

Sam has the personality of a promoter. He is never satisfied with the number of stores that he has or the amount of goods he has sold; he just wants more. In addition, he wants to organize everything and make it better and more efficient. He believes that despite their size, nobody took him and his business very seriously.

Sam believes that the reason that Wal-Mart was successful is because he always made sure that the employees in his stores were taken care of. If you take care of the employees, he believes, they will take care of the customers. The reason that other stores fail is because they are looking out for themselves first, driving "big Cadillacs" and flying around in jets. He thinks many of these failed stores would still be open if...