Never answer your phone.
-- Narrator/Co-Worker (N/A paragraph 1)

Importance: This quote introduces the fact that the co-worker is dominant, due to the use of an imperative. It also shows the oppressive nature of office life in this story.

We go through receptionists here. They quit with alarming frequency.
-- Narrator/Co-Worker (N/A paragraph 3)

Importance: This quote introduces the unwelcoming atmosphere of the office, because it shows that some employees cannot withstand the stress of working there.

This is the fire exit. There are several on this floor,
-- Narrator/Co-Worker (N/A paragraph 6)

Importance: This quote symbolizes the fact that the employees want to escape. Since there are so many fire exits, it is assumed that many terrible incidents happen at the office.

We have never seen him, and you will never see him. But he is there. You can be sure of that. He is all around us.
-- Narrator/Co-Worker (N/A paragraph 4)

Importance: This quote refers to Matthew Payne, the Unit Manager at the office. It creates the implication that Matthew Payne...