"I mumble thanks for the advice, feeling like I've just been stripped naked by the crazed enforcer of some ancient sumptuary law: No chatting for you, girl. No fancy service ethic allowed for the serfs. Chatting with customers is for the good looking young college-educated servers in the downtown capriccio and ceviche joints, the kids who can make $70-$100 a night." Chapter 1, page 35

I am given something called the 'Accutrack personality test,' which warns at the beginning that 'Accutrack' has multiple measures which detect attempts to distort or psych out the questionnaire.' Naturally, I 'never' find it hard 'to stop moods of self-pity,' nor do I imagine that others are talking about me behind my back or believe that 'management and employees will always be in conflict because they have totally different sets of goals.'" Chapter 2, page 59

"Yes, the vacuum cleaner actually straps onto...