The Bottleneck Summary and Analysis

It is surprising to the lay person that an entire chapter of a book about investment banking would be devoted to the copy center, but, according to Rolfe and Troob, their success was very much tied to this department. The copy center at DLJ is an outsourced department, but the workers are treated like kings and queens. To get on their "bad side" is to commit suicide. They work twenty-four hours a day and must provide the entire production process - billings, inserts, colors, etc - of every pitch book produced. The documents typically arrive twelve hours before the presentation and, if an "incorrect relationship exists between the delivering associate and the copy center personnel, the books will be be produced by deadline. Establishing the right relationship with the copy center is simple. The smart associate sends pizza or...