Summary

People are trusted to obey the rules but to disobey them when there is just cause. Despite the extensive training that corporations provide, their management teams are expected to know when to break the rules. People can’t trust technology or rules in the same way they can trust a human who can break rules in an emergency to rescue a program or help his workers. Mutual trust is essential for a relationship to develop. After a leader trains his team, there comes a point at which he must step back and trust that they will follow the rules but will be open to abandon them when an emergency arises. With the trust of their leader, people will generally do the right thing.

Man not only deals with basic survival as all species do; man creates, builds and achieves. Man’s ability to...