"No self-respecting pitcher throws the same way to every batter, and no self-respecting salesman makes the same pitch to every client." Chapter 2 pg. 19

"One man's famine makes another man's feast." Chapter 3, pg. 34

"KISS — which meant keep it simple, stupid." Chapter 3, pg. 35

"There's almost nothing you can't accomplish if you set your mind to it." Chapter 5, pg. 59

"A salesman without a product is like a violinist without a bow." Chapter 5, pg. 62

"There's many a slip twixt the cup and the lip." Chapter 6, pg. 73

"An astute judgment can seem arbitrary to everyone except the man who makes it." Chapter 8, pg. 98

"A well run restaurant is like a winning baseball team, it makes the most of every crew member's talent and takes advantage of every split second opportunity to speed up service." Chapter 8, pg. 99

"I was an overnight success all right, but thirty years is a long, long night." Chapter...