Not exciting at all, infuriating, but as her grandfather used to say, 'Never spoil a good story with the facts.
-- The Narrator from Joy's Perspective (chapter 3)

Importance: The quote is what Joy is thinking after telling Savannah about Brooke's practice when Savannah first comes to the house. She had said that the venture was exciting. However, she does not really believe this because she is mad that Brooke opened her own clinic instead of giving her a grandchild. The quote shows that things are not what they seem. Joy pretends to be excited about Brooke's choice and supportive when she is not. In addition, Joy is not as joyful as she seems. She is frustrated because she wants a grandchild and does not have one.

Also, his principles didn't prevent him from happily picking up the landline and calling Joy on her mobile when she was at the shops, to ask how much longer she'd be...
-- The Narrator from Joy's Perspective (chapter 5)