"Emily lowered her head, clutched her infant daughter to her chest, and for the first time in her life, began to pray." Monday, pg. 5

"It looked as if a giant hand had smashed the interior. Seats were crushed flat. Overhead bins hung down, almost touching the floor; ceiling panels had split apart, exposing wiring and silver insulation. There was blood everywhere; some of the seats were soaked deep maroon. The aft lavs were ripped apart, mirrors shattered, stainless-steel drawers hanging open, twisted." Monday, pg. 35

"No matter how she put the evidence together, that was the conclusion she came to. They had nothing solid so far. The pilot had said it was turbulence, but it wasn't turbulence. A passenger gave a story consistent with slats deployment, but the slats deployment couldn't explain the terrible damage to the passengers. The stewardess said the captain fought the autopilot, which Trung said...