Feedback is the return of information about the result of a process, activity, or experience, usually relating to an individual's performance within a company. Feedback can be upward or downward in the organizational structure. Upward feedback is the process by which superiors or management are rated by employees or subordinates, while downward feedback is the flow of information from superiors or management to employees or subordinates.

In the past, feedback has been gathered from sources such as subordinates, peers, and internal or external customers. This is referred to as multi-source feedback when evaluations are collected from more than one source. In recent years, the majority of feedback has been collected for developmental purposes, but it seems that feedback is being used increasingly more in administrative decisions, including compensation and promotion. Such feedback is also being employed as a component of executive appraisals.

The impact of upward feedback is...