Diversity in the workplace is a reality for all employers. Managing that diversity is an idea whose time has come. Employers of all kinds are awakening to the fact that a diverse work force is not a burden, but a potential strength.

Our Changing Face

One of the reasons for this awakening is the increasing diverse marketplace. Today, when you call many airlines to make flight reservations, the automated attendant asks if you would feel more comfortable talking to a Spanish-speaking customer service representative. Who can best understand and serve this changing market? It takes a diverse work force at all levels.

Changing demographics is an urgent reason for the increased interest in managing diversity in the workplace. The growing numbers in the U.S. labor force and its customer base will be composed largely of women, minorities, and immigrants. This group...