Having grown up in poverty with a loud, cackling, and drinking mother and older sister, Vera dislikes programs on television that remind her of her first fifteen years of life. At fifteen, she suffers an attack of rheumatic fever and recuperates for long weeks in a hospital beside a gentle schoolteacher, Miss Andrews, who encourages her to make changes to improve her appearance and outlook on life and to stay in school even if it and her home life are pure hell. Vera puts up with the filth and noise for two years, frequently visiting Andrew's lovely flat and telephoning. From Andrew's example, Vera learns how to smile and modulate her voice. In school she learns typing, shorthand, and spelling, skills that will allow her to leave her mother's horrible flat and support herself without her having fear of returning to depression. Vera promises to visit her mother often when she moves out but never does. She sends her cards at Christmas, Mother's Day, and her birthday, with £1 enclosed, but no details about her own life or inquiries about the family. Vera stops visiting Andrews, sends occasional notes and small gifts, but then abruptly says goodbye.