Who is SilentMaid. from Beastly Movie Tie-in Edition and what is their importance?

The SILENTMAID is fair tale creature, who participates in Mr. Anderson's online chat room. She is a mermaid, has fallen in love with a mortal, and is about to willingly change into a human for a chance at true love. SILENTMAID is one of the only people in the chat room that Kyle doesn't understand. He doesn't understand her desire for true love or her willingness to sacrifice herself for it.