Mrs. Gustafson is a neighbor of Barbara Havers and her mother. Mrs. Gustafson has recently been Mrs. Havers' caretaker. Mrs. Gustafson is seventy-two-years old, has liver spots on her hands and wears a curly gray wig. She is partially deaf and does not seem to fully realize the depth of Mrs. Havers' dementia. Also, Mrs. Gustafson controls Mrs. Havers by telling Mrs. Havers that the vacuum cleaner hose is a snake. Mrs. Havers is afraid of snakes.