Who is Mrs. Flo from For the Sake of Elena and what is their importance? For_the_Sake_of_Elena English & Literature Mrs. Flo | For the Sake of Elena

Mrs. Flo is the proprietress and primary caretaker at Hawthorn Lodge, a facility for elderly dementia patients. Mrs. Flo looks "like a smart matron," wears a "modern wedge" haircut, and she smells like lemons (pg. 29.)