Henrietta Beech is Dr. Paul's housekeeper. Henrietta cannot speak due to a genetic defect; therefore, she is forced to speak to people through sign language. This causes a great deal of confusion when Henrietta meets the Dollanganger children on a bus bound for Florida. Henrietta is able to get her message across to the children, however, and lead them to the home of her employer, Dr. Paul Sheffield, where the children become wards of the doctor and live for many years.