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Malcolm Gladwell is the author of Talking to Strangers. He is also the first person speaker throughout the text. His colloquial and accessible voice allows him to present a complex network of information in an approachable manner. A renowned nonfiction writer, his Talking to Strangers work is interested in examining the flawed techniques people use to communicate with one another. By making a specific claim regarding defective communication methods between strangers at the start of the text, Gladwell asks his reader to examine the entirety of the text through this lens.

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