Hazel is a middle-aged woman who has traveled to Scotland in order to find out more about her deceased husband and the time he spent there. She wants to get a feeling of connecting with him again, but instead finds herself thrown into the middle of strangers' lives and problems. She is an impartial observer, and so is in the same position as the reader, able to see both sides of the story and make her own judgments. She is sharp and observant, quickly picking up on Antoinette's, Dudley's and Judy's feelings, and guessing at the secret they are sharing. At first she is inclined to think badly of Antoinette and Dudley and feel sorry for Judy, but after further thought she begins to view the situation differently. She shows compassion for both women involved, and a unique form of understanding.