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1. Why did Mitch figure his clients liked the Impatiens despite the fact that they were scentless?

Mitch figured that these particular clients liked the Impatiens because of their saturated colors. They were vibrant red, purple, deep yellow and hot pink. They didn't like pastels at all. Mitch understood that they had been raised poor and that they viewed life intensely, and thus saturated colors reflected the truth of nature's vehemence.

2. How did the strange kidnapper relate what he would do to Holly?

The kidnapper didn't reveal any emotion when he explained the violence that Holly would be subjected to. He said it rather "matter-of-fact" like he was discussing his business model instead of the life of Mitch's wife and not as though he had threatened her life at all.

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