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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. When melding manufacturing with financial ingenuity, what kinds of employees make the difference?
(a) Accountants.
(b) Loyal.
(c) Creative.
(d) Nonchalant.

2. As GE begins redefining its markets, which industry is the first to be reorganized?
(a) Aircraft engine.
(b) Computer systems.
(c) Medical systems.
(d) Financial systems.

3. Who initially questions GE's quality of products and services?
(a) Jack.
(b) Human resources.
(c) A governmental investigation.
(d) Employees.

4. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Yellow Belt.
(b) Green Belt.
(c) Red Belt.
(d) Black Belt.

5. Which deal secures Japanese distributor Nagase & Co. as GE's new partner?
(a) The Japanese-American sanction.
(b) The NAFTA deal.
(c) The Japanese-American deal.
(d) The Mitui Petrochemical deal.

Short Answer Questions

1. In the Epilogue, what does Jack once again stress as important to growing a business?

2. What does Jack learn when he makes a trip to the company's facilities in Japan?

3. What results in greater customer intimacy for GE?

4. How does Jack plan to select a successor that the board will unite behind?

5. Which golf pro does Jack beat in a 1998 game?

Short Essay Questions

1. When does Jack begin the search for his successor, and how does he want to change the process of finding the company's next CEO?

2. How do technology and information systems change GE's service business fundamentals?

3. Discuss GE's charge of PCB contamination and its result.

4. What is GE's first attempt at globalization in India and what is the outcome?

5. Briefly, why is Honeywell a good business for GE to buy?

6. Discuss the importance of "Black Belts" and "Green Belts" in the GE corporate climate.

7. Who is Jack's successor and where is he introduced?

8. Briefly discuss how globalization affects GE's development and American facilities.

9. Briefly tell how employee surveys change GE in the mid 1990s and what results from the surveys.

10. What entertainment dilemmas face GE through NBC in the 1990s?

(see the answer keys)

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