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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. What plays an important role in growing GE's services?
(a) Promotion.
(b) Employee health care.
(c) Acquisition.
(d) Expense reduction.

2. Who was ranked as the Number 1 CEO golfer by Golf Digest?
(a) Bill Gates.
(b) Scott McNealy.
(c) Jack Welch.
(d) Reg Jones.

3. What results in greater customer intimacy for GE?
(a) Improved public relations.
(b) Technology investments.
(c) Medical investments.
(d) Financial services investments.

4. Where is the meeting held in which Jack gave his farewell speech?
(a) Fairfield.
(b) Crotonville.
(c) Boca Raton.
(d) Fairview.

5. To what is part of GE's annual $50 billion in goods and services transferred?
(a) Website production.
(b) Online auctions.
(c) Medical services.
(d) Lighting development.

6. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?
(a) New England and Greenwich.
(b) Japan and India.
(c) England and India.
(d) Wales and Brazil.

7. Once the investment banking firm situation is stabilized, who takes over?
(a) Jack Welch.
(b) Si Cathcart.
(c) Jack Webber.
(d) Mike Carpenter.

8. Which India-based company becomes a GE partner in developing low-end, low-cost medical systems products?
(a) Phillips.
(b) India, Inc.
(c) Wipro.
(d) Siemens.

9. How does Department of Justice investigation against GE end?
(a) Jack pleads guilty to a misdemeanor.
(b) The case is dismissed.
(c) The company makes a plea arrangement.
(d) Jack gets a not guilty verdict.

10. Who loves the idea of melding manufacturing with financial ingenuity?
(a) Bob.
(b) Jack.
(c) Reg.
(d) Tom.

11. Which GE teams get projects improving every day performance in their current positions?
(a) Black Belt.
(b) Red Belt.
(c) Yellow Belt.
(d) Green Belt.

12. Who transforms GE Capital from a purely financial business into a thriving business that uses deal-making for operational skills?
(a) Interns.
(b) Former college classmates of Jack's.
(c) Members of Elfun.
(d) Talent from GE's industrial business.

13. What does GE reduce with its Internet sales?
(a) Profits.
(b) Customer satisfaction.
(c) Paper.
(d) Loss.

14. What acquisition will delay Jack's retirement?
(a) Phillips.
(b) Samsung.
(c) British Airways.
(d) Honeywell.

15. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Green Belt.
(b) Red Belt.
(c) Yellow Belt.
(d) Black Belt.

Short Answer Questions

1. What was the single biggest obstacle facing the television station now owned by GE?

2. As he leaves his position as GE's CEO, what type of workplace is Jack certain he built for the company?

3. Who sets the tone in a company and shares the best ideas and knowledge?

4. What is the outcome of GE's attempt to buy the company that complements GE in various areas?

5. How many years before his planned retirement does Jack begin the process of selecting a successor?

(see the answer keys)

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