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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. When does Jack get his first pay raise at GE?
(a) After six months.
(b) After complaining.
(c) After demanding it.
(d) After one year.

2. How does Jack lose his college scholarship funded by the country club?
(a) He insults a club member.
(b) He flirts with a member's wife.
(c) He breaks a window with a golf club.
(d) He shows up for work drunk.

3. What does Jack say is the only realistic form of job security?
(a) Government work.
(b) Law enforcement.
(c) Satisfied customers.
(d) Teaching.

4. How long were Jack and his first wife married?
(a) 28 years.
(b) 17 years.
(c) 7 years.
(d) 46 years.

5. How are GE's profits used in 1984?
(a) Reinvested to improve the company's competitiveness.
(b) One-time bonus for all employees.
(c) Raises for all employees.
(d) Nice bonuses for upper level execs.

6. What is Jack's vision for GE?
(a) Money and more money.
(b) Success without failure.
(c) Spontaneity and creativity.
(d) More medical plastics to save lives.

7. What does Jack say in a Business Week interview that he realizes he should not change in order to make GE become more competitive?
(a) The company's investments in internship programs.
(b) The company's investments abroad.
(c) The company's expenditures.
(d) The person he is.

8. What does GE implement to produce positive growth results and exceed the company's goal?
(a) Mind- and market-expanding.
(b) New energy saving light bulbs.
(c) New eco-friendly ideas.
(d) Old-fashioned company picnics.

9. What is Jack's business philosophy of the 1980s?
(a) For a business to be profitable, it must have a margin of 90 percent or greater.
(b) Use the media to make your company look like it's doing better than it really is.
(c) When a business is showing a loss, fix it on the surface and sell quickly.
(d) For a business to be sustainable, it must have a long-range competitive solution.

10. Which phrase sums up GE's core values and expectations during Jack's reign as CEO?
(a) Looking for the pot of gold at the end of the rainbow.
(b) Finding a better way every day.
(c) Every cloud has a silver lining.
(d) What goes up, must come down.

11. How does Jack say strong teams are built?
(a) By a good coach.
(b) By treating individuals differently.
(c) By appointing leaders who are louder than the others.
(d) By treating all employees the same.

12. Who greatly influences Jack's work ethic and fondness of current events?
(a) His father.
(b) His minister.
(c) His mother.
(d) His coach.

13. What are the human resources meetings called that are held at each GE business location?
(a) Section A.
(b) Subgroup 2.
(c) Series 1.
(d) Session C.

14. How old is Jack when he is promoted to a vice president for GE?
(a) 23.
(b) 56.
(c) 43.
(d) 36.

15. What is the one complaint that frustrates the employees who train at GE's learning center?
(a) Everything that works in training is not how it works out in the actual workplace.
(b) The breakfasts are always the same.
(c) Everyone cannot attend the training.
(d) It's too expensive to attend the training.

Short Answer Questions

1. During his high school years, who teaches Jack the value of competition?

2. In which year was Jack appointed as CEO?

3. During which holiday is Jack's replacement named?

4. What begins Jack's transition phase in Chapter 4?

5. Which company originally started the concept of QMI?

(see the answer keys)

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