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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 26, "New Guy".

Multiple Choice Questions

1. What plays an important role in growing GE's services?
(a) Promotion.
(b) Acquisition.
(c) Employee health care.
(d) Expense reduction.

2. GE pays $3.5 million as punishment for its use of PCBs. What does the money fund?
(a) Smog cleanup.
(b) Landfill cleanup.
(c) A governmental bribe.
(d) River cleanup.

3. Which company originally started the concept of QMI?
(a) Ford.
(b) Chrysler.
(c) General Electric.
(d) Wal-Mart.

4. Who initially questions GE's quality of products and services?
(a) A governmental investigation.
(b) Human resources.
(c) Employees.
(d) Jack.

5. How do GE employees take Jack's view on the work environment?
(a) They all quit.
(b) It is uncomfortable.
(c) They appreciate it.
(d) They dread it.

Short Answer Questions

1. In addition to being self-confident, what else does Jack believe is a large part of leadership?

2. When Jack reflects on things that worked for him as CEO, what tops his list?

3. Which magazine features Jacks "No. 1 or No. 2" strategy in a cover story?

4. What does Jack say that honesty and single agendas build?

5. Who blows up one of GE's factories?

(see the answer key)

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