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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. How long were Jack and his first wife married?
(a) 28 years.
(b) 17 years.
(c) 46 years.
(d) 7 years.

2. Which non-labor department does Jack expand at his plastics facility in the 1970s?
(a) Construction.
(b) Catering.
(c) Marketing.
(d) Mail Room.

3. Which GE business sold was the largest aerospace deal in history when it occurred in 1988?
(a) Refrigeration business.
(b) Semiconductor business.
(c) Cable business.
(d) TV manufacturing business.

4. Which company's restructuring is prefaced by government bailout and public struggle to avoid bankruptcy?
(a) Chrysler.
(b) Bell Telephone.
(c) Ford.
(d) GE.

5. How does Jack say strong teams are built?
(a) By a good coach.
(b) By appointing leaders who are louder than the others.
(c) By treating all employees the same.
(d) By treating individuals differently.

Short Answer Questions

1. What do young Jack and his friends do to earn a little spare change?

2. Why does Jack's father encourage him to learn the game of golf?

3. When does Jack get his first pay raise at GE?

4. How long does it take Jack and his team to find a solution to their new plastics product?

5. Whose business management concepts does Jack use to support his ideas of good and bad business?

(see the answer key)

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