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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 7, Dealing with Reality and "Superficial Congeniality".

Multiple Choice Questions

1. What is Jack's title at the new GE plastics plant?
(a) Human Resources Director.
(b) Publicity Director.
(c) General Manager.
(d) President and CEO.

2. Which two new-hires become important advisers to Jack for the remainder of his career with the company?
(a) Dennis and Bob.
(b) Art and Paul.
(c) Bill and Ted.
(d) Bud and Lou.

3. What does Jack give GE managers for empowerment?
(a) Delegated authority.
(b) A worry stone.
(c) More responsibilities.
(d) Less work.

4. How does Jack lose his college scholarship funded by the country club?
(a) He shows up for work drunk.
(b) He breaks a window with a golf club.
(c) He flirts with a member's wife.
(d) He insults a club member.

5. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?
(a) Elfun.
(b) Unicef.
(c) United Way.
(d) Boy Scouts of America.

Short Answer Questions

1. In which two areas of CEO duties does Jack quickly see he lacks skills?

2. What service began in 1993 to help dealers sell their appliances?

3. What do young Jack and his friends do to earn a little spare change?

4. In addition to being self-confident, what else does Jack believe is a large part of leadership?

5. Which non-labor department does Jack expand at his plastics facility in the 1970s?

(see the answer key)

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