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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 20, Growing Services.

Multiple Choice Questions

1. As GE begins redefining its markets, which industry is the first to be reorganized?
(a) Medical systems.
(b) Computer systems.
(c) Aircraft engine.
(d) Financial systems.

2. What does QMI stand for?
(a) Quick Meaningful Intercommunication.
(b) Quick Market Interference.
(c) Quick Market Intelligence.
(d) Quick Market Insulators.

3. Where does Jack move to when he's promoted as one of five sector executives?
(a) Fairton.
(b) Fairfield.
(c) Fairbanks.
(d) Fairchild.

4. According to Jack, what is growing services all about?
(a) People.
(b) Public relations.
(c) Profits.
(d) Insurance.

5. Which company originally started the concept of QMI?
(a) Wal-Mart.
(b) Chrysler.
(c) Ford.
(d) General Electric.

Short Answer Questions

1. Who submits his resignation immediately after the announcement that Jack has been named CEO?

2. Which two new-hires become important advisers to Jack for the remainder of his career with the company?

3. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?

4. Which aspect of GE's business is the first to introduce long-term service contracts for the company?

5. Which company originally used QMI?

(see the answer key)

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