View a FREE sample

This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 12: Making the Customer Number One.

Multiple Choice Questions

1. ____________ is one store that expanded and had a distribution center that offered a superior product merchandise that Wal-Mart could offer their customers.
(a) Giant Eagle.
(b) Meijer.
(c) Kmart.
(d) Target.

2. Wal-Mart starts building stores quickly by establishing ___________.
(a) A cookie-cutter strategy.
(b) Deals with community leaders.
(c) A friendship with the members of the towns.
(d) A community.

3. The reason that other stores fail is because ____________.
(a) They are looking out for themselves first.
(b) They do not have Sam Walton.
(c) They only care about their employees.
(d) They do not have the funds that Wal-Mart has.

4. Why does Sam buy a little bank in Bentonville?
(a) In order to better understand the lending process and banking industry overall.
(b) He wants to control his money.
(c) In order to lend money to himself.
(d) In order to earn money for Wal-Mart.

5. Before Wal-Mart, what did the Waltons like to do?
(a) Go camping.
(b) Go fishing.
(c) Go to the opera.
(d) Ride horses.

Short Answer Questions

1. Eventually, Arend will become Wal-Mart's first ___________.

2. Sam is not interested in retail because __________________.

3. Sam and Charlie create the _______ self-service style variety store in the country and the first one in the eight-state area.

4. Helen had to help Sam sign the notes to secure all the money and by the time it was ready, what had happened?

5. Don Whitaker comes to the Wal-Mart organization from TG&Y. He is a hard-working and smart man who establishes a great philosophy for the company. What is this philosophy?

(see the answer key)

This section contains 372 words (approx. 2 pages at 300 words per page) View a FREE sample