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Lord Darlington - This character is most comfortable keeping his relationships as formal as possible, so much so that when he needs to discuss anything with someone, he pretends to be engrossed in a reference book while speaking.

Mr. Farraday - This character is an American businessman who has bought Darlington Hall and wants to keep the staff employed there.

Miss Kenton - This character is the housekeeper at Darlington Hall until she leaves to get married.

Mr. Stevens - This character is a butler in his sixties and has served Darlington Hall for over thirty years.

William Stevens - This character is a lifelong butler who, in his later years, serves as under-butler at Darlington Hall.

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