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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. The way men and women communicate comes from training in childhood and what, according to the author in Part Three: Chapter 9, “Intimate Enemies”?
(a) School education.
(b) Mathematical development.
(c) Intuition.
(d) Verbal development.

2. T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. Which is the first of these?
(a) Cooperativeness.
(b) Relatedness.
(c) Confidence.
(d) Curiosity.

3. Leslie Brody and who summarize research on the emotional development of boys and girls in Part Three: Chapter 9, “Intimate Enemies”?
(a) Robert Levenson.
(b) Harry Levinson.
(c) C. R. Snyder.
(d) Judith Hall.

4. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the second piece of advice he gives?
(a) Be specific.
(b) Offer a solution.
(c) Be present.
(d) Be sympathetic.

5. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the second stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?
(a) Acting out the trauma in a real world environment.
(b) Mourning the trauma.
(c) Retelling and reconstructing the trauma in a safe environment.
(d) Understanding the triggers and responses.

Short Answer Questions

1. According to the author in Part Three: Chapter 10, “Managing with Heart,” one management consultant stated that “stress makes people” what?

2. Psychologist Bruce McEven showed in studies that what weaken the immune system, increasing vulnerability to diabetes, ulcers, and the spread of cancer?

3. According to an example in “Part Three: Chapter 9, “Intimate Enemies,” when girls play a sports game and one gets injured, what happens?

4. Where is neuroscientist Torsten Wiesel from?

5. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the first piece of advice he gives?

Short Essay Questions

1. What advice does Harry Levinson give to managers on coaching employees in Part Three: Chapter 10, “Managing with Heart”?

2. What impact does abuse have on a child’s perceptions of empathy?

3. What is the author’s position in teaching “character”? What is his conclusion in this regard at the end of the book?

4. What biological explanation does Dr. Charles Nemeroff give for PTSD in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

5. What study on the engineers at Bell Labs is described in Part Three: Chapter 10, “Managing with Heart”? What results were found?

6. Harvard pediatrician T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. What are they?

7. What discovery did Robert Ader make regarding emotions? What impact did this study have?

8. What program of John Lochman’s is decribed in Part Five: Chapter 15, “The Cost of Emotional Illiteracy”? What were the results of the program?

9. What example does the author give in Part Three: “Chapter 9, Intimate Enemies” for the differences between boys and girls in their interpersonal relationships?

10. What did Richard Davidson discover as a link to temperament? How is this link described in Part Four: Chapter 14, “Temperament Is Not Destiny”?

(see the answer keys)

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