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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. The way men and women communicate comes from training in childhood and what, according to the author in Part Three: Chapter 9, “Intimate Enemies”?
(a) Mathematical development.
(b) Verbal development.
(c) Intuition.
(d) School education.

2. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the second stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?
(a) Mourning the trauma.
(b) Understanding the triggers and responses.
(c) Retelling and reconstructing the trauma in a safe environment.
(d) Acting out the trauma in a real world environment.

3. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the first described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Bold.
(b) Timid.
(c) Melancholy.
(d) Upbeat.

4. According to researchers in “Part Three: Chapter 9, “Intimate Enemies,” girls learn what faster than boys, and therefore become more skilled at expressing and reading emotions?
(a) Exaggeration.
(b) Temperance.
(c) Language.
(d) Anger.

5. Who found that husbands find disagreements more stressful and therefore have a lower threshold for flooding leading them to stonewall as a protective defense?
(a) Ted Huston.
(b) Robert Rosenthal.
(c) William Stern.
(d) Robert Levenson.

6. Engineers at Bell Labs were studied to see how well teams of 5 to how many could work together?
(a) 75.
(b) 20.
(c) 230.
(d) 150.

7. According to the author in “Part Three: Chapter 11, Mind and Medicine,” various studies prove that helping people manage their emotions is a form of what?
(a) Deferred gratification.
(b) Disease prevention.
(c) Fear conditioning.
(d) Anger management.

8. What is the process of associating non-threatening things with something feared?
(a) Psychotherapy.
(b) Fear conditioning.
(c) Working memory.
(d) Temperance.

9. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?
(a) Friendships and respect.
(b) Company pride.
(c) Consensus and harmony.
(d) Positive attitude.

10. Dr. John Gottman worked with whom to identify the three most toxic parenting styles?
(a) Dolf Zillmann.
(b) Lizabeth Roemer.
(c) Walter Mischel.
(d) Carole Hooven.

11. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the second described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Melancholy.
(b) Timid.
(c) Upbeat.
(d) Bold.

12. At what institution does Dr. Redford Williams work?
(a) Duke University.
(b) Rutgers University.
(c) Yale University.
(d) Harvard University.

13. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the fourth described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Melancholy.
(b) Timid.
(c) Bold.
(d) Upbeat.

14. Emotional intelligence can be called what, according to the author in Part Five: Chapter 16, “Schooling the Emotions”?
(a) Connectedness.
(b) Rationality.
(c) Character.
(d) Temperance.

15. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the first stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?
(a) Acting out the trauma in a real world environment.
(b) Retelling and reconstructing the trauma in a safe environment.
(c) Understanding the triggers and responses.
(d) Mourning the trauma.

Short Answer Questions

1. According to the author in Part Five: Chapter 15, “The Cost of Emotional Illiteracy,” emotional illiterates tend toward what?

2. Hilda Bruch pioneered the study of eating disorders that identified the two-part cause. What was the first part?

3. Following criticism from Senator Charles Grassley of the Senate Finance Committee, Nemeroff resigned as chair of the psychiatry department at what institution?

4. Author Daniel Goleman has been nominated for what prestigious award two times?

5. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?

(see the answer keys)

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