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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 16.

Multiple Choice Questions

1. What psychologist tracked 200 couples identifying significant signs that predict which marriages will fail based on how they handle disagreements?
(a) Peter Sifneos.
(b) Howard Gardner.
(c) John Gottman.
(d) Thomas Hatch.

2. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?
(a) Friendships and respect.
(b) Positive attitude.
(c) Consensus and harmony.
(d) Company pride.

3. Where was author Daniel Goleman born?
(a) Phoenix, Arizona.
(b) Twin Falls, Idaho.
(c) Tacoma, Washington.
(d) Stockton, California.

4. Dr. Antonio Damasio labels what are commonly known as “gut feelings” with what term?
(a) Emotions.
(b) Informal networks.
(c) Somatic markers.
(d) Working memory.

5. Psychologists Peter Salovey and John Mayer define emotional intelligence into five categories. What is the third category?
(a) Handling relationships.
(b) Managing emotions.
(c) Knowing one’s emotions.
(d) Motivating one's self.

Short Answer Questions

1. Dolf Zillmann found that the universal trigger for anger is what?

2. Where did Dr. Charles Nemeroff earn his Ph.D. in neurobiology?

3. Walter Mischel works as a psychologist at what university?

4. Charisma combines four separate interpersonal intelligence components. What is the third?

5. What component of the brain remembers facts and context?

(see the answer key)

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