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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11.

Multiple Choice Questions

1. Empathy is learned in infancy through what process?
(a) Crying.
(b) Immediate response.
(c) Instant gratification.
(d) Motor mimicry.

2. Worriers believe they are planning ahead to ward off danger, but in fact, the act of worrying prevents them from what, according to the author?
(a) Self-awareness.
(b) Fight or flight.
(c) Neural hijacking.
(d) Objective thinking.

3. Psychologist C. R. Snyder studied students’ grades in relation to their level of what?
(a) Community involvement.
(b) Hope of success.
(c) Family wealth.
(d) Time spent watching television.

4. Dr. David Spiegel is one of the most respected experts in the clinical uses of what?
(a) Psychotherapy.
(b) Fear conditioning.
(c) Self-awareness.
(d) Hypnosis.

5. In a study by psychologist Martin Seligman, salesmen who were optimists sold how much more insurance in their first two years on the job than did pessimists?
(a) 37%.
(b) 52%.
(c) 18%.
(d) 76%.

Short Answer Questions

1. Marriages that began in 1890 suffered a divorce rate of what percentage, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

2. What component of the brain remembers facts and context?

3. Walter Mischel’s test in the 1960s measured what?

4. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?

5. Charisma combines four separate interpersonal intelligence components. What is the first?

(see the answer key)

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