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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 14.

Multiple Choice Questions

1. Dr. Judith Lewis Herman is a professor of clinical psychiatry at the Medical School of what institution?
(a) Yale University.
(b) Harvard University.
(c) The University of North Carolina at Chapel Hill.
(d) Pennsylvania State University.

2. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?
(a) Consensus and harmony.
(b) Positive attitude.
(c) Friendships and respect.
(d) Company pride.

3. The neocortex is the "seat of” what, according to the author in Part One: Chapter 1, “What Are Emotions For?”
(a) Thought.
(b) Anger.
(c) Empathy.
(d) Language.

4. John Mayer names three styles of handling one’s emotions. What is the third?
(a) The engulfed.
(b) The self-aware.
(c) The justified.
(d) The accepting.

5. Dr. David Spiegel is one of the most respected experts in the clinical uses of what?
(a) Psychotherapy.
(b) Hypnosis.
(c) Fear conditioning.
(d) Self-awareness.

Short Answer Questions

1. T. Berry Brazelton is a pediatrician from what institution?

2. Fear arouses the body to fight or flight by doing what within the body?

3. Marriages that began in 1890 suffered a divorce rate of what percentage, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

4. T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. Which is the second?

5. An example of the social skills of charisma is exemplified by a scenario with an elderly Japanese man calming who on a bus in Part Two: Chapter 8, “The Social Arts”?

(see the answer key)

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