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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 14.

Multiple Choice Questions

1. Dr. David Spiegel is one of the most respected experts in the clinical uses of what?
(a) Self-awareness.
(b) Psychotherapy.
(c) Fear conditioning.
(d) Hypnosis.

2. Psychologists Peter Salovey and John Mayer define emotional intelligence into five categories. What is the second category?
(a) Motivating one's self.
(b) Managing emotions.
(c) Handling relationships.
(d) Knowing one’s emotions.

3. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the first piece of advice he gives?
(a) Offer a solution.
(b) Be specific.
(c) Be present.
(d) Be sympathetic.

4. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the second described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Timid.
(b) Bold.
(c) Melancholy.
(d) Upbeat.

5. According to the author in Part Two: Chapter 6, “The Master Aptitude,” the superior achievement of Asian-Americans comes more from what than from IQ?
(a) Genetics and environment.
(b) Politics and religion.
(c) Effort and determination.
(d) Culture and music.

Short Answer Questions

1. According to studies by Richard Davidson, people who were cheerful in temperament showed more activity in what part of the brain?

2. Sensitivity to prejudice has been addressed with what in an attempt to prevent lawsuits and conflict on the job?

3. According to the author in Part Two: Chapter 5, “Passion's Slaves,” anger, if not cut off, will fuel itself into what?

4. Researcher Paul Ekman names three kinds of display rules in Part Two: Chapter 8, “The Social Arts.” What is the first?

5. According to the author, we cannot control when an emotion strikes or which emotion will strike, but we can control what?

(see the answer key)

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