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This quiz consists of 5 multiple choice and 5 short answer questions through Pages 30b-57a.

Multiple Choice Questions

1. How many managers has Keiko worked under since she began working at the Smile Mart?
(a) 7.
(b) 9.
(c) 5.
(d) 8.

2. How long before the Smile Mart opened did Keiko and the other new employers work in pairs role-playing how to deal with imaginary customers?
(a) 2 weeks.
(b) 8 days.
(c) 5 days.
(d) 3 weeks.

3. Who does Keiko remember was the first customer when the Smile Mart opened?
(a) A young man.
(b) A man in a business suit.
(c) An old lady with a walking stick.
(d) A girl university student.

4. On page 46, how many phrases does the manager lead Keiko, Shiraha, and Sugawara in repeating?
(a) 10.
(b) 5.
(c) 8.
(d) 6.

5. What hours was the Smile Mart open when Keiko started working there?
(a) 10 hours a day.
(b) 8 hours a day.
(c) 12 hours a day.
(d) 24 hours a day.

Short Answer Questions

1. When does Keiko remember a rival store closing down and they were inundated with their customers?

2. How old is Mrs. Izumi?

3. When Keiko began training to work at the Smile Mart, how many other employees were at the training session?

4. Which manager does Keiko remember caused a scandal when the entire night shift all quit?

5. Who does the manager want to take the till at lunctime on page 46?

(see the answer key)

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