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1. Explain what happened to the young American parents and their infant daughter during the troubled flight.

The young American man on the troubled flight is videotaping his wife and daughter when the plane begins to dive. He is thrown from his seat and his wife is hit in the head with a piece of luggage.

2. Why does the air traffic controller call his boss?

The air traffic controller calls his boss because he is concerned at the pilot's request for 40 ambulances. He also receives reports of three dead. It seems unlikely to him that this would be caused by turbulence.

3. What does Casey Singleton learn about the troubled flight in the morning debriefing meeting at Norton Aircraft?

In the morning debriefing meeting at Norton Aircraft, Casey Singleton learns that the aircraft involved is a N-22. She is informed that she and her team have one week to investigate and find out what caused the trouble on the flight.

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