Among the many meanings of the word business, the one that describes it most is "the condition of being busy." Being busy in making profit is what business is about. There are many kinds of businesses operating to make profit but the one that has the most business men choose to operate is retail business. Retail business sells goods manufactured by different companies. Convenience stores come under the retail business category. I just started managing a convenience store and the major problem that I am facing is low sales. Convenience stores sales, like any other business, depend mostly on customer service. Better customer service will improve the sales and vice versa. Customer service means handling the customers, having the goods that the customer needs, and fare prices on those goods etc.

Solution Alternatives

There are many ways to improve customer service at convenience stores. The first option can...