During my six years’ service as Commissioner the field of the merit system was extended at the expense of the spoils system so as to include several times the number of offices that had originally been included. Generally this was done by the introduction of competitive entrance examinations; sometimes, as in the Navy-Yards, by a system of registration. This of itself was good work.
Even better work was making the law efficient and genuine where it applied. As was inevitable in the introduction of such a system, there was at first only partial success in its application. For instance, it applied to the ordinary employees in the big custom-houses and post-offices, but not to the heads of these offices. A number of the heads of the offices were slippery politicians of a low moral grade, themselves appointed under the spoils system, and anxious, directly or indirectly, to break down the merit system and to pay their own political debts by appointing their henchmen and supporters to the positions under them. Occasionally these men acted with open and naked brutality. Ordinarily they sought by cunning to evade the law. The Civil Service Reformers, on the other hand, were in most cases not much used to practical politics, and were often well-nigh helpless when pitted against veteran professional politicians. In consequence I found at the beginning of my experiences that there were many offices in which the execution of the law was a sham. This was very damaging, because it encouraged the politicians to assault the law everywhere, and, on the other hand, made good people feel that the law was not worth while defending.