In Sydney, however, there is less adulteration and palming off of inferior for good articles. A curious instance of this came under my notice. Shortly after a recent imposition of an extra five per cent upon boots, I bought a pair exactly similar to some I had previously got at the same shop. The charge was exactly the same as before; and on my asking the shopman how it was possible for him to avoid raising his price, he candidly told me that people were accustomed to pay a certain price for a certain article, and that therefore he had been obliged to order an inferior boot, made to look exactly the same. ’My customers won’t pay more, sir,’ he added; ’and if I were to stick to the same quality as before, they would go to other shops, where they could get an inferior boot, looking just as good, for the old price.
Although there are some dozen places in Melbourne and half-a-dozen in Sydney which are equal, if not superior, to any in Birmingham or Manchester, the general run of colonial shops are little better than in English towns of equal size, and their style is as English as English can be, especially the smaller shops.
But in one respect there is a great difference. The English shopman generally knows his business thoroughly, the colonial rarely. Supposing, for instance, you want some article of ironmongery in an English shop, the attendant shows you an assortment to choose from, pointing out the special merits of each variety of the article as made by different manufacturers, and guiding, but not presuming to dictate, your choice. The colonial, on the contrary, begins by asking an exact description of what you want; and then, feeling sure that he knows much more about your requirements than you do yourself, brings you very likely something that will ‘do,’ but is not exactly what you want. He does not enjoy the trouble of laying before you a variety of things to choose from, and except in first-class shops he does not seem to care much whether you buy or not. The result often is, that you either are strong-minded enough not to buy at all, or so weak-minded as to take das erste beste that is put before you. Either is unsatisfactory. So far has this custom of knowing everything proceeded, that at a leading dressmaking establishment in Melbourne when a friend of mine was ordering a dress, the fitter after the lady had chosen the stuff, and pattern, said, ’Of course you’ll leave the details to me, ma’am,’ the details including the length of the skirt and all the gatherings and miscellaneous ornamentations, which make all the difference between a pretty and a tasteless dress, and in which individuality has a chance of showing itself. As regards civility in the first-class establishments, there is little difference from the obsequiousness of the old country; but what difference there is, is in favour of the colony. In the second-rate shops there is often an unnecessary assertion of the shopman’s equality with his customer, and a great indifference as to whether he buys or not. In the small shops where the proprietor or his family serve you themselves, the thermometer of civility registers a rise again, though sometimes after a rough fashion.