CHAPTER VII

Records and programmes ......................................    183

  Definition of Record—­Records Under Traditional

Management—­Records Under Transitory Management—­Records
Under Scientific Management—­Criterion of Records—­Records
of Work and Workers—­Records of Initiative—­Records of
Good Behavior—­Records of Achievement—­Records of
“Exceptions”—­Posting of Records—­Summary of Results of
Records to Work and Worker—­Definition of
Programme—­Programmes Under Traditional
Management—­Programmes Under Transitory
Management—­Programmes Under Scientific
Management—­Programmes and Routing—­Possibility of
Prophecy Under Scientific Management—­Summary of Results
of Programmes to Work and Worker—­Relation Between Records
and Programmes—­Types of Records and
Programmes—­Interrelation of Types—­Illustrations of
Complexity of Relations—­Possibilities of Eliminating
Waste—­Derivation of the Programme—­Summary:  (a) Effect of
Relations Between Records and Programmes on the Work; (b)
Effect on the Worker.

CHAPTER VIII

Teaching ....................................................    208

  Definition of Teaching—­Teaching Under Traditional

Management—­Faults Due to Lack of Standards—­Teaching
Under Transitory Management—­Teaching Under Scientific
Management—­Importance of Teaching—­Conforming of Teaching
to Psychological Laws—­Conservation of Valuable Elements
of Traditional and Transitory Management—­Scope of
Teaching—­Source of Teaching—­Methods of
Teaching—­Instruction Cards as Teachers—­Systems as
Teachers—­Drawings, Charts, Plans and
Photographs—­Functional Foremen as Teachers—­Object
Lessons as Teachers—­Training the Senses—­Forming Good
Habits—­Importance of Teaching Right Motions
First—­Stimulating Attention—­Forming
Associations—­Educating the Memory—­Cultivating the
Imagination—­Developing the Judgment—­Utilizing
Suggestion—­Utilizing Native Reactions—­Developing the
Will—­Adaptability of Teaching—­Provision of Places for
Teaching—­Measurement of Teaching—­Relation of Teaching to
Academic Training and Vocational Guidance—­Summary:  (a)
Result of Teaching in the Work; (b) Result of Teaching to
the Worker; (c) Results to be Expected in the Future.

CHAPTER IX

Incentives ..................................................    271

  Definition of Incentive—­Importance of

Incentives—­Direct and Indirect Incentives—­Definition of
Reward—­Definition of Punishment—­Nature of Direct
Incentives—­The Reward Under Traditional Management—­The
Punishment Under Traditional Management—­The