Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.

Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.
are thus combined in one factory and each process demands for the best work particular psychophysical traits, even though many of them can be carried out by quite unskilled laborers.  In a large manufacturing establishment the manager assured me only recently that more than half a million different acts have to be performed in order to complete the goods of that factory.  On the other hand, it evidently is proper to form larger groups in which processes are brought together which are similar with reference to the mental activity needed, while they may be dissimilar from the standpoint of industrial technique.

This analysis of the special processes can be furthered best by the cooeperation of the experienced men of industry.  Many of the replies which I received contained quite elaborated contributions to such a study of various industrial processes from a psychological point of view.  They sometimes covered the ground from the simplest activity to the subtlest and most difficult economic tasks, and this, not only with reference to the functions of the laborer, but also even with reference to the function of the industrial manager.  The outsider can see these psychological requirements of the particular occupation only in crude outlines.  The subtler nuances of differences between tasks can be gained only by an intimate knowledge of the industry.  Again I may give an illustration.  In the case of a well-known typesetting machine, thousand of which are in daily use, I had the impression that the rapidity of the performance was dependent upon the quickness of the finger reaction.  The managers, on the other hand, have found that the most essential condition for speed in the whole work is the ability to retain a large number of words in memory before they are set.  The man who presses the keys rather slowly advances more rapidly than another who moves his fingers quickly, but must make many pauses in order to find his place in the manuscript and to provide himself with new words.

The factors which are to be brought into correlation are, accordingly, first, the actual experiences of the managers, secondly, the observations of skilled psychologists in the industrial concerns, thirdly, psychological and experimental investigations with successful and unsuccessful laborers, and, fourthly, experimental studies of the normal variability.  If such a programme is to be realized in detail, it will be necessary to discriminate carefully, between those mental traits of the personality which must be accredited to a lasting inherited disposition and such as have been developed under the influences of the surroundings, by education and training, by bad or good stimuli from the community.  While those acquired traits may have become relatively lasting dispositions, their transformation is, after all, possible, and the limits in which changes may be expected will have to be found out by exact studies.  Individual psychological rhythm, attention and emotion, memory and will energy, disposition to fatigue and to restoration, imagination, suggestibility and initiative, and many other features will have to be examined in their relation to the special economic aims.

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Psychology and Industrial Efficiency from Project Gutenberg. Public domain.