“In administering the sacrament of penance, take heed of discouraging those who begin to discover the wounds of their souls to you, by appearing too rashly and too hastily severe. How enormous soever their sins may be, hear them, not only with patience, but with mildness; help out even their bashfulness, by testifying to them your compassion, and not seeming to be amazed at what you hear. Insinuate into them, that you have heard in confession sins of a much more crying nature: and, lest they should despair of pardon for their faults, speak to them of the infinite mercies of the Lord.
“When they declare a crime in such a manner that you may perceive they are in trouble how to speak, interrupt them, by letting them know, that their sin is not altogether so great as they may think; that by God’s assistance you can heal the most mortal wounds of the soul; bid them go on without any apprehension, and make no difficulty of telling all. You will find some of them, whom either the weakness of their age or sex will hinder from revealing to you their most shameful sins. When you perceive that bashfulness has tied their tongue, be before-hand with them; and, by the way of a charitable prevention, let them know, that they are neither the first, nor the only persons, who have fallen into disorder; that those things which they want the confidence to tell you, are little in comparison of what you have heard from others on the same subject. Impute some part of their offence to the corruption of nature, to the violence of the temptation, and to the unhappiness they had to be engaged in such occasions and pressing circumstances, where their fall was almost unavoidable. In fine, I must advertise you, that to remove from such persons that unseasonable shame-facedness which keeps them silent; from such persons, I say, whom the devil has made as bashful after a crime as they were impudent before it, it may be necessary sometimes to discover to them, in general, the frailties of our own past lives. For what can a true and fervent charity refuse, for the safety of those souls who have been redeemed with the blood of Jesus Christ! But to understand when this is proper to be done, how far to proceed, and with what precautions, is what the interior spirit, and your experience, must teach you, in those particular conjunctures.