The Complete English Tradesman (1839 ed.) eBook

This eBook from the Gutenberg Project consists of approximately 430 pages of information about The Complete English Tradesman (1839 ed.).

The Complete English Tradesman (1839 ed.) eBook

This eBook from the Gutenberg Project consists of approximately 430 pages of information about The Complete English Tradesman (1839 ed.).

It is true, natural tempers are not to be always counterfeited—­the man cannot easily be a lamb in his shop, and a lion in himself; but let it be easy or hard, it must be done, and it is done.  There are men who have, by custom and usage, brought themselves to it, that nothing could be meeker and milder than they, when behind the counter, and yet nothing be more furious and raging in every other part of life—­nay, the provocations they have met with in their shops have so irritated their rage, that they would go upstairs from their shop, and fall into phrensies, and a kind of madness, and beat their heads against the wall, and mischief themselves, if not prevented, till the violence of it had gotten vent, and the passions abate and cool.  Nay, I heard once of a shopkeeper that behaved himself thus to such an extreme, that, when he was provoked by the impertinence of the customers, beyond what his temper could bear, he would go upstairs and beat his wife, kick his children about like dogs, and be as furious for two or three minutes as a man chained down in Bedlam, and when the heat was over, would sit down and cry faster then the children he had abused; and after the fit was over he would go down into his shop again, and be as humble, as courteous, and as calm as any man whatever—­so absolute a government of his passions had he in the shop, and so little out of it; in the shop a soul-less animal that can resent nothing, and in the family a madman; in the shop meek like the lamb, but in the family outrageous like a Lybian lion.

The sum of the matter is this:  it is necessary for a tradesman to subject himself, by all the ways possible, to his business; his customers are to be his idols:  so far as he may worship idols by allowance, he is to bow down to them and worship them;[17] at least, he is not any way to displease them, or show any disgust or distaste at any thing they say or do.  The bottom of it all is, that he is intending to get money by them; and it is not for him that gets money by them to offer the least inconvenience to them by whom he gets it; but he is to consider, that, as Solomon says, ’The borrower is servant to the lender,’ so the seller is servant to the buyer.

When a tradesman has thus conquered all his passions, and can stand before the storm of impertinence, he is said to be fitted up for the main article, namely, the inside of the counter.

On the other hand, we see that the contrary temper, nay, but the very suggestion of it, hurries people on to ruin their trade, to disoblige the customers, to quarrel with them, and drive them away.  We see by the lady above, after having seen the ways she had taken to put this man out of temper—­I say, we see it conquered her temper, and brought her to lay out her money cheerfully, and be his customer ever after.

A sour, morose, dogmatic temper would have sent these ladies both away with their money in their pockets; but the man’s patience and temper drove the lady back to lay out her money, and engaged her entirely.

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The Complete English Tradesman (1839 ed.) from Project Gutenberg. Public domain.