It is this human side that is the key, and if we do not act in full accord with it we will probably be working against a great handicap.

The inertia works two ways.  It hurts a progressive man just as much to be tied to a work that requires no brainwork as it hurts a sleepy member to be disturbed by progressive talk.

Money not the Only Dividend.

The major policies of management that should be known to the inventor are those which have been adopted to make the business pay.  Not necessarily to pay in dollars and cents today, but to pay in every sense, and in the long run, in dollars and in other things.

It cannot pay in dollars if the other things are missing.  By other things are meant good organization built on best conditions of mind and body for each of the beings included in the organization.  On such things the stability of the organization depends.

No matter how much the manager of a business may wish to run it for other things exclusively, or for dollars exclusively, he will find that one is not attained without the other.  He is forced to run a business for the dollar if he wishes to make an ideal organization for each member of the human family included in it.  And vice versa, he must work toward best conditions for all the workers if he wishes to protect the capital invested by making a stable and fairly long-lived organization.

This statement is inserted here to clear away doubts as to the real value or necessity of “making a business pay,” and to make it clear that no thought is to be tolerated of any scheme of management adverse to the real interest of the workers.

The men selected for each of the various positions should be men who are fitted to fill these very positions.  This does not mean mere physical and mental fitness; it means each position should be filled by one who wants it, one who knows he is “better off” in it than in any other place he can find.  Dissatisfied men are burdens.  It is better to have each position filled by a man who is barely competent to fill it than to have it filled by a man who should have a much better position.

Of course, this is the ideal, and all moves should be made in this direction whenever it is possible.  As a rule, it is easier to find men on this basis than to find men who are bigger than the office.  This scheme leads to more promotions in the organization and has a stimulating effect on all concerned.

Right Placing of Men.

The management’s chief business should be to take man as he is found on earth and place each one where he will accomplish the best results for both the organization and himself.

Barring the disgruntled, the uncongenial and the habitually inattentive, almost all men may be and should be profitably employed, the prime requisite being reasonably close attention to business.  The thoughts must not habitually wander away from the work.